Kommo vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Koncert (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo is a CRM platform for customer relationship management and sales pipeline tracking, while Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. Kommo lists sales pipelines and a unified inbox; Koncert lists a multi-channel cadence sequencer and an AI parallel dialer running 1 to 5 lines. Many teams use both.
Key takeaways
- Kommo publishes an entry price of $25 per month for its Base plan, which includes 2,500 leads per user and 750 AI credits per user per month.
- Koncert uses custom, contact sales pricing across all four of its listed plans: Melody, Symphony, Melody Plus, and Symphony Plus.
- Kommo's Advanced plan is $35 per month with 5,000 leads per user, and its Pro plan is $45 per month with 10,000 leads per user.
- Koncert's Symphony Plus AI Parallel Dialer plan runs 1 to 5 lines, while the standard Symphony plan runs 1 to 4 lines.
- Kommo integrates with WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, and several other tools.
Reviewed and updated September 5, 2026
Kommo vs Koncert: CRM Platform vs Sales Engagement Platform Comparison
Kommo is a CRM platform; Koncert is a sales engagement platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: customer relationship management and sales pipeline tracking on one side, multi-channel sales outreach and engagement tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Kommo is a CRM platform for customer relationship management and sales pipeline tracking; Koncert is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Kommo lists sales pipelines and unified inbox, and Koncert lists koncert cadence multi-channel sequencer across calls, emails, text, video and social and ai parallel dialer running 1 to 5 lines.
Kommo publishes an entry price of $25/mo; Koncert uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Kommo is the one built for it; for coordinating outreach across email, phone, and social channels, that is Koncert. Many teams run one of each.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Koncert is Multi-channel sales engagement platform built around five sales dialers plus Koncert Cadence, a sequencer that runs phone, email, video, text and social touchpoints with bi-directional CRM sync.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Melody (AI Flow Dialer)
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Koncert Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Melody (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony (AI Parallel Dialer) | Contact Sales | 1 to 4 lines |
| Melody+ (AI Flow Dialer) | Contact Sales | Single-Line Power Dialer |
| Symphony+ (AI Parallel Dialer) | Contact Sales | 1 to 5 lines |
Source: Koncert Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- and 4 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Koncert Key Features
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Koncert
- Koncert Cadence multi-channel sequencer across calls, emails, text, video and social
- AI Parallel Dialer running 1 to 5 lines
- AI Flow Dialer single-line power dialer
- Remote Coach for live and recorded call listening
- Whisper Mode for live coaching during a call
- Fully managed Caller ID reputation with a heat map
- Automated local presence caller IDs
- Voicemail sequencing and voicemail drop
- AI objection detection with AI summary notes and transcriptions
- DataGenie waterfall data enrichment
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Koncert Integrations
Koncert connects with: Salesforce, HubSpot, Outreach, SalesLoft, Slack, Gong, Apollo.io.
Shared Integrations
Both tools integrate with: Slack.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by Koncert: Salesforce, HubSpot, Outreach, SalesLoft, Gong, Apollo.io.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Koncert
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | Kommo | Koncert |
|---|---|---|
| Starting Price | $25/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 11 | 10 |
| Integrations | 26 | 7 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo serves the customer relationship management and sales pipeline tracking side of an outbound stack and Koncert the multi-channel sales outreach and engagement tracking side. Kommo publishes an entry price of $25/mo, while Koncert uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Koncert for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Kommo and Koncert?
- Kommo is a CRM platform built around customer relationship management and sales pipeline tracking, while Koncert is a sales engagement platform built around multi-channel sales outreach and engagement tracking. Kommo centers on pipelines and a unified inbox across messaging channels, while Koncert centers on dialers and a cadence sequencer across calls, email, text, video, and social.
- How much does Kommo cost compared to Koncert?
- Kommo publishes an entry price of $25 per month for its Base plan, going up to $45 per month for Pro, with Enterprise available by contacting sales. Koncert does not publish list prices for any of its four plans, Melody, Symphony, Melody Plus, or Symphony Plus, so the two cannot be compared on price directly.
- Can Kommo and Koncert be used together?
- Yes, the article notes that many teams run one of each since they serve different parts of the workflow. Kommo handles organizing contacts, tracking deals, and forecasting revenue, while Koncert handles coordinating outreach across email, phone, and social channels.
- What features does Koncert offer that Kommo does not list?
- Koncert lists features including the Koncert Cadence multi-channel sequencer, an AI Parallel Dialer running 1 to 5 lines, an AI Flow Dialer, Remote Coach, Whisper Mode for live coaching, managed Caller ID reputation with a heat map, voicemail sequencing, AI objection detection, and DataGenie waterfall data enrichment, none of which appear on Kommo's own feature list.
- Which tool is a better fit for organizing contacts and tracking deals?
- Kommo is built for that use case, since it is a CRM platform focused on organizing contacts, tracking deals, and forecasting revenue through sales pipelines and a unified inbox. Koncert is instead focused on multi-channel outreach coordination across phone, email, and social channels.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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