Kommo vs Outreach: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Outreach (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo is a CRM platform for pipeline tracking and messenger-based sales, starting at $25 per month, while Outreach is a sales engagement platform for multi-channel outreach and revenue forecasting that uses custom pricing. Choose Kommo for organizing contacts and deals, choose Outreach for coordinating email, phone, and social outreach, and many teams run both together.
Key takeaways
- Kommo's entry plan, called Base, costs $25 per month and includes 2,500 leads per user and 750 AI credits per user per month.
- Outreach uses custom pricing under its Amplify Essentials plan, which includes 10,000 AI credits, so it cannot be compared to Kommo on list price.
- Kommo offers 4 pricing tiers (Base, Advanced, Pro, Enterprise) compared to Outreach's 1 published tier.
- Kommo lists features like unified inbox across WhatsApp and Instagram, AI reply suggestions, and booking pages, while Outreach lists multi-channel sequences, conversation intelligence, and revenue forecasting.
- Kommo and Outreach share only two listed integrations: Slack and Gmail.
Reviewed and updated September 4, 2026
Kommo vs Outreach: CRM Platform vs Sales Engagement Platform Comparison
Sales teams building an outbound stack often weigh Kommo, a CRM platform for customer relationship management and sales pipeline tracking, against Outreach, a sales engagement platform for multi-channel sales outreach and engagement tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
Kommo is a CRM platform for customer relationship management and sales pipeline tracking; Outreach is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Kommo lists sales pipelines and unified inbox, and Outreach lists multi-channel engagement and sequences and ai-powered email generation and optimization.
Kommo publishes an entry price of $25/mo; Outreach uses custom pricing, so the two cannot be compared on list price.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Kommo is the one built for it; for coordinating outreach across email, phone, and social channels, that is Outreach. Many teams run one of each.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Outreach is Enterprise sales engagement platform with multi-channel sequences, AI-powered deal insights, revenue forecasting, and conversation intelligence for scaling outbound sales teams.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Amplify Essentials
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Outreach Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Amplify Essentials | Contact Sales | 10,000 AI Credits |
Source: Outreach Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Kommo offers 4 pricing tiers compared to Outreach's 1, giving you more granularity as you scale.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- and 4 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Outreach Key Features
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- Sales rep coaching and performance insights
- Automated task management and reminders
- A/B testing for email templates
- Governance and compliance controls
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Outreach
- Multi-Channel Engagement and Sequences
- AI-powered email generation and optimization
- Conversation intelligence with call recording
- Deal health scoring and pipeline management
- Revenue forecasting with scenario planning
- Real-time analytics and reporting dashboards
- Sales rep coaching and performance insights
- Automated task management and reminders
- A/B testing for email templates
- Governance and compliance controls
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Outreach Integrations
Outreach connects with: Salesforce, Microsoft Dynamics 365, HubSpot, Gmail, Microsoft Outlook, LinkedIn Sales Navigator, Gong, Chorus, Drift, 6sense, Zoom, Slack.
Shared Integrations
Both tools integrate with: Slack, Gmail.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Google Calendar, Google Sheets.
Integrations listed only by Outreach: Salesforce, Microsoft Dynamics 365, HubSpot, Microsoft Outlook, LinkedIn Sales Navigator, Gong, Chorus, Drift, 6sense, Zoom.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Outreach
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | Kommo | Outreach |
|---|---|---|
| Starting Price | $25/mo | Contact Sales |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 11 | 10 |
| Integrations | 26 | 12 |
| Founded | N/A | 2014 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo serves the customer relationship management and sales pipeline tracking side of an outbound stack and Outreach the multi-channel sales outreach and engagement tracking side. Kommo publishes an entry price of $25/mo, while Outreach uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Outreach for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Kommo and Outreach?
- Kommo is a CRM platform built for customer relationship management and sales pipeline tracking, while Outreach is a sales engagement platform built for multi-channel sales outreach and engagement tracking. Kommo focuses on organizing contacts, deals, and messenger-based communication, while Outreach focuses on coordinating outreach across email, phone, and social channels.
- How much does Kommo cost compared to Outreach?
- Kommo publishes an entry price of $25 per month for its Base plan, which includes 2,500 leads per user and 750 AI credits per user per month. Outreach uses custom pricing under its Amplify Essentials plan, so the two cannot be directly compared on list price.
- Can Kommo and Outreach be used together?
- Yes, many teams run one of each because they cover different parts of the sales workflow. Kommo handles pipeline tracking and unified inbox communication, while Outreach handles multi-channel sequences and engagement tracking, and they only share two listed integrations, Slack and Gmail.
- What integrations does each platform support?
- Kommo connects with channels like WhatsApp Business, Instagram, Facebook Messenger, and tools such as Zapier, Mailchimp, and Shopify. Outreach connects with Salesforce, Microsoft Dynamics 365, HubSpot, Gong, and LinkedIn Sales Navigator, among others. The two platforms share only Slack and Gmail as common integrations.
- Which platform is better for a growing sales team, Kommo or Outreach?
- It depends on the priority: Kommo is built for organizing contacts, tracking deals, and forecasting revenue through its pipeline and unified inbox features. Outreach is built for coordinating outreach across email, phone, and social channels with sequences and conversation intelligence, so the better fit depends on which workflow needs the most support.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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