Kommo vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and PhoneBurner (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo is a CRM platform for customer relationship management and sales pipeline tracking, priced from $25/mo. PhoneBurner is a sales engagement platform for multi-channel outreach and engagement tracking, priced from $165/mo. Kommo lists sales pipelines and a unified inbox; PhoneBurner lists unlimited calling and workflow automation. Many teams run both together.
Key takeaways
- Kommo's entry plan, Base, costs $25/mo and includes 2,500 leads per user and 750 AI credits per user per month.
- PhoneBurner's entry plan, Standard, costs $165/mo and includes unlimited calling per user.
- Kommo offers 4 pricing tiers (Base, Advanced, Pro, Enterprise) while PhoneBurner offers 3 (Standard, Professional, Premium).
- Kommo integrates with channels such as WhatsApp Business, TikTok, Facebook Messenger, and Instagram, while PhoneBurner integrates with Salesforce, HubSpot, Zoho CRM, and GoHighLevel.
- Kommo lists AI reply suggestions, AI task suggestions, and AI summaries as features, while PhoneBurner lists live call monitoring and coaching and custom inbound routing.
Reviewed and updated September 4, 2026
Kommo vs PhoneBurner: CRM Platform vs Sales Engagement Platform Comparison
Kommo is a CRM platform; PhoneBurner is a sales engagement platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: customer relationship management and sales pipeline tracking on one side, multi-channel sales outreach and engagement tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
Kommo is a CRM platform for customer relationship management and sales pipeline tracking; PhoneBurner is a sales engagement platform for multi-channel sales outreach and engagement tracking. By each vendor's own wording, Kommo lists sales pipelines and unified inbox, and PhoneBurner lists unlimited calling and workflow automation.
Kommo offers a lower entry point at $25/mo compared to PhoneBurner at $165/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, Kommo is the one built for it; for coordinating outreach across email, phone, and social channels, that is PhoneBurner. Many teams run one of each.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
PhoneBurner is Sales dialer platform that blends calls, email and SMS in one outreach workflow, with spam-flag remediation, connect scoring to prioritize likely answers, workflow automation and lead distribution. Includes reporting, live call monitoring and coaching.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Standard
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
PhoneBurner Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Standard | $165/mo | Per user | Unlimited Calling |
| Professional | $195/mo | Per user | Unlimited Calling |
| Premium | $215/mo | Per user | Unlimited Calling |
Source: PhoneBurner Pricing
Pricing Analysis
Kommo is more affordable at the entry level ($25/mo vs $165/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking, this price difference matters.
Kommo offers 4 pricing tiers compared to PhoneBurner's 3, giving you more granularity as you scale.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- and 3 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
PhoneBurner Key Features
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by PhoneBurner
- Unlimited Calling
- Workflow Automation
- Call Analytics
- Softphone Dialing
- Live Call Monitoring & Coaching
- Open API
- Custom Inbound Routing
- Text Messaging
- Lead Distribution
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
PhoneBurner Integrations
PhoneBurner connects with: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by PhoneBurner: Salesforce, HubSpot, Zoho CRM, GoHighLevel.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for PhoneBurner
- Mid-market to enterprise teams with established multi-channel sales outreach and engagement tracking budgets
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
- Revenue teams coordinating email, phone, and social touches
Feature Comparison Summary
| Feature | Kommo | PhoneBurner |
|---|---|---|
| Starting Price | $25/mo | $165/mo |
| Top Tier Price | Contact Sales | $215/mo |
| Total Features Listed | 11 | 9 |
| Integrations | 26 | 4 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking and multi-channel sales outreach and engagement tracking requirements and monthly budget
- Estimate your expected contacts and deals and sequences and engagement actions to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo serves the customer relationship management and sales pipeline tracking side of an outbound stack and PhoneBurner the multi-channel sales outreach and engagement tracking side. Kommo offers a more accessible entry point at $25/mo, while PhoneBurner starts at $165/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and PhoneBurner for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between Kommo and PhoneBurner?
- Kommo is a CRM platform built for customer relationship management and sales pipeline tracking, with features like sales pipelines and a unified inbox. PhoneBurner is a sales engagement platform focused on multi-channel sales outreach and engagement tracking, with features like unlimited calling and workflow automation. They serve different parts of the sales workflow.
- How much does Kommo cost compared to PhoneBurner?
- Kommo starts at $25/mo for its Base plan, while PhoneBurner starts at $165/mo for its Standard plan. Kommo's pricing scales up through Advanced ($35/mo) and Pro ($45/mo) tiers, while PhoneBurner scales up through Professional ($195/mo) and Premium ($215/mo) tiers.
- Can I use Kommo and PhoneBurner together?
- Yes, the article notes that many teams run one of each since they cover different needs: Kommo for organizing contacts, tracking deals, and forecasting revenue, and PhoneBurner for coordinating outreach across email, phone, and social channels.
- What integrations does PhoneBurner support?
- PhoneBurner lists integrations with Salesforce, HubSpot, Zoho CRM, and GoHighLevel. This is a smaller integration list compared to Kommo, which connects with channels like WhatsApp Business, Zapier, Mailchimp, and Google Sheets, among many others.
- Who should choose Kommo over PhoneBurner?
- Budget-conscious teams looking for an affordable CRM platform are best suited for Kommo, according to the article's use case recommendations. It fits teams prioritizing organizing contacts, tracking deals, and forecasting revenue rather than multi-channel outreach coordination.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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