Kommo vs Salesforce: CRM Platform Comparison
Compare Kommo and Salesforce side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Kommo and Salesforce both start at $25 per month, but they serve different needs. Kommo is built for messenger based sales, offering a unified inbox across WhatsApp and Instagram plus AI reply and task suggestions across 26 integrations. Salesforce offers deeper customization, Einstein AI analytics, and an AppExchange marketplace, scaling up to $350 per month.
Key takeaways
- Kommo's Base plan and Salesforce's Starter Suite plan both cost $25 per month.
- Salesforce's highest listed plan, Unlimited, costs $350 per month, while Kommo's highest listed tier, Pro, costs $45 per month before Enterprise custom pricing.
- Kommo lists 11 key features including AI reply suggestions, AI task suggestions, and AI summaries, while Salesforce lists 8 key features including Einstein AI powered analytics and the AppExchange marketplace.
- Kommo integrates with 26 tools including WhatsApp Business, Instagram, and TikTok, while Salesforce integrates with 8 tools including Tableau and MuleSoft.
- Kommo and Salesforce share only three integrations in common: Zapier, Mailchimp, and Slack.
Reviewed and updated September 4, 2026
Kommo vs Salesforce: CRM Platform Comparison
Kommo and Salesforce compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Kommo lists sales pipelines and unified inbox, while Salesforce lists lead, account, and contact management and opportunity and pipeline tracking. A capability both offer can appear under different names, so read both feature lists below.
Both start at the same price point ($25/mo), so the decision comes down to features and workflow fit.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Salesforce is The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Salesforce Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Starter Suite | $25/mo |
| Pro Suite | $100/mo |
| Enterprise | $175/mo |
| Unlimited | $350/mo |
Source: Salesforce Pricing
Pricing Analysis
Both platforms start at the same $25/mo price point. The decision comes down to which feature set and tier structure works better for your expected usage.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- and 2 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Salesforce Key Features
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Salesforce
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Salesforce Integrations
Salesforce connects with: Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, MuleSoft.
Shared Integrations
Both tools integrate with: Zapier, Mailchimp, Slack.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by Salesforce: Google Workspace, Microsoft Outlook, DocuSign, Tableau, MuleSoft.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Salesforce
- Budget-conscious teams looking for an affordable CRM platform
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Kommo | Salesforce |
|---|---|---|
| Starting Price | $25/mo | $25/mo |
| Top Tier Price | Contact Sales | $350/mo |
| Total Features Listed | 11 | 8 |
| Integrations | 26 | 8 |
| Founded | N/A | 1999 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo and Salesforce both serve the customer relationship management and sales pipeline tracking market. Kommo offers a more accessible entry point at $25/mo, while Salesforce starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Salesforce for current information.
Frequently asked questions.
Frequently asked questions- Is Kommo cheaper than Salesforce?
- At the entry level both cost the same: Kommo's Base plan and Salesforce's Starter Suite plan are each $25 per month. The gap opens at higher tiers, since Kommo's top listed plan, Pro, is $45 per month, while Salesforce's Unlimited plan reaches $350 per month.
- Does Kommo integrate with WhatsApp and Instagram?
- Yes, Kommo lists WhatsApp Business and Instagram among its integrations, along with Facebook Messenger, TikTok, Telegram, and Viber. This reflects Kommo's design as a messenger focused CRM with a unified inbox across these channels.
- What AI capabilities does Salesforce offer compared to Kommo?
- Salesforce lists Einstein AI powered analytics and predictions as its AI capability, while Kommo lists AI reply suggestions, AI task suggestions, AI summaries, and AI writing assistance. Each vendor names these features differently, so the comparison is based on each company's own listed wording.
- What integrations do Kommo and Salesforce have in common?
- Kommo and Salesforce both integrate with Zapier, Mailchimp, and Slack. Beyond those three shared tools, Kommo lists 23 additional integrations of its own and Salesforce lists 5 additional integrations of its own, including Tableau and MuleSoft for Salesforce.
- Which CRM is better for budget conscious teams?
- The article lists budget conscious teams as a best fit consideration for both Kommo and Salesforce, since both platforms start at the same $25 per month price point. The better fit then depends on which vendor's specific feature set and integration list matches the team's workflow.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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