Kommo vs Zoho CRM: CRM Platform Comparison
Compare Kommo and Zoho CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Kommo and Zoho CRM both offer sales pipeline and contact management, but differ in focus and price. Kommo starts at $25 per month per user and centers on messenger based sales with a unified inbox across WhatsApp, Instagram, and other channels. Zoho CRM starts free, with paid tiers up to $52 per month, and integrates with 45+ Zoho products.
Key takeaways
- Kommo's Base plan costs $25 per month per user and includes 2,500 leads and 750 AI credits per user per month.
- Zoho CRM offers a free tier and five pricing tiers total, ranging from Free to $52 per month for the Ultimate plan.
- Kommo lists 11 features exclusively, including sales pipelines, unified inbox, and AI reply suggestions, while Zoho CRM lists 8 exclusively, including Zia AI assistant and Blueprint process management.
- Both platforms share integrations with Zapier, Mailchimp, Shopify, and Slack.
- Zoho CRM integrates with 45+ other Zoho ecosystem products, while Kommo connects with channel specific tools like WhatsApp Business, TikTok, and Instagram.
Reviewed and updated September 4, 2026
Kommo vs Zoho CRM: CRM Platform Comparison
Kommo and Zoho CRM compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Kommo lists sales pipelines and unified inbox, while Zoho CRM lists lead, contact, and deal management and sales automation and workflow rules. A capability both offer can appear under different names, so read both feature lists below.
Zoho CRM offers a lower entry point at $0/mo compared to Kommo at $25/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Kommo is Kommo is an AI-powered CRM built for messenger-based sales, with sales pipelines, a unified inbox across WhatsApp, Instagram and other channels, and AI reply and task suggestions. Plans are per user with lead and AI credit allowances and channel limits.
Zoho CRM is A feature-rich and affordable CRM from the Zoho ecosystem, offering sales automation, multichannel communication, analytics, and AI-powered predictions via Zia. Known for competitive pricing and deep integration with 45+ other Zoho products.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Base
Free
Kommo Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Base | $25/mo | 2,500 leads per user; 750 AI credits per user/month |
| Advanced | $35/mo | 5,000 leads per user; 1,250 AI credits per user/month |
| Pro | $45/mo | 10,000 leads per user; 2,250 AI credits per user/month |
| Enterprise | Contact Sales | - |
Source: Kommo Pricing
Zoho CRM Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Free | Free |
| Standard | $14/mo |
| Professional | $23/mo |
| Enterprise | $40/mo |
| Ultimate | $52/mo |
Source: Zoho CRM Pricing
Pricing Analysis
Zoho CRM offers the lower entry point ($0/mo vs $25/mo). Teams watching their budget will appreciate the savings, especially when starting out.
Zoho CRM offers 5 pricing tiers compared to Kommo's 4, giving you more granularity as you scale.
Zoho CRM includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- and 5 more listed below
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- and 2 more listed below
Kommo Key Features
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Zoho CRM Key Features
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- Blueprint process management
- Canvas design studio for custom views
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kommo
- Sales pipelines
- Unified inbox
- Dashboard
- Calendar
- AI reply suggestions
- AI task suggestions
- AI summaries
- AI writing assistance
- Booking page and scheduling link
- Dynamic segments and audience sync to ad platforms
- Sales and marketing analytics
Listed only by Zoho CRM
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- Blueprint process management
- Canvas design studio for custom views
Integration Ecosystem
Kommo Integrations
Kommo connects with: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Zapier, Calendly, Mailchimp, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, Shopify, Slack, CloudTalk, Gmail, Google Calendar, Google Sheets.
Zoho CRM Integrations
Zoho CRM connects with: Zoho Suite integration, Google Workspace, Microsoft 365, Slack, Zapier, Mailchimp, Shopify, QuickBooks.
Shared Integrations
Both tools integrate with: Zapier, Mailchimp, Shopify, Slack.
Integrations listed only by Kommo: WhatsApp Business, TikTok, Facebook Messenger, Instagram, Calendly, Make, Dropbox, Typeform, Telegram, Viber, Twilio, RingCentral, Wufoo, ActiveCampaign, Zendesk, Google Ads, Google Analytics, Jotform, CloudTalk, Gmail, Google Calendar, Google Sheets.
Integrations listed only by Zoho CRM: Zoho Suite integration, Google Workspace, Microsoft 365, QuickBooks.
Use Case Recommendations
Best Fit for Kommo
- Budget-conscious teams looking for an affordable CRM platform
- Teams that need a wide feature set (11 capabilities listed)
- Organizations with complex tech stacks needing broad integration support (26 integrations)
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Zoho CRM
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Kommo | Zoho CRM |
|---|---|---|
| Starting Price | $25/mo | Free |
| Top Tier Price | Contact Sales | $52/mo |
| Total Features Listed | 11 | 8 |
| Integrations | 26 | 8 |
| Founded | N/A | 2005 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kommo and Zoho CRM both serve the customer relationship management and sales pipeline tracking market. Zoho CRM offers a more accessible entry point, while Kommo starts at $25/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kommo and Zoho CRM for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, Kommo or Zoho CRM?
- Zoho CRM is cheaper at the entry level, offering a free plan compared to Kommo's $25 per month starting price. Zoho CRM's paid tiers start at $14 per month, still lower than Kommo's Base plan.
- What is the main difference between Kommo and Zoho CRM?
- Kommo is built for messenger based sales, offering a unified inbox across channels like WhatsApp and Instagram plus AI reply and task suggestions. Zoho CRM focuses on broader sales automation, workflow rules, and deep integration with over 45 other Zoho products.
- How many pricing tiers does each platform offer?
- Kommo has four pricing tiers: Base, Advanced, Pro, and Enterprise (contact sales). Zoho CRM has five tiers: Free, Standard, Professional, Enterprise, and Ultimate.
- Do Kommo and Zoho CRM share any integrations?
- Yes, both platforms integrate with Zapier, Mailchimp, Shopify, and Slack. Beyond these shared tools, Kommo adds channel specific integrations like WhatsApp Business and Instagram, while Zoho CRM connects to Google Workspace, Microsoft 365, and QuickBooks.
- Does Zoho CRM include AI features?
- Yes, Zoho CRM includes Zia, an AI assistant that provides predictions and suggestions as part of its feature set. Kommo also offers AI features, including AI reply suggestions, AI task suggestions, AI summaries, and AI writing assistance.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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