Kylas vs SugarCRM: CRM Platform Comparison
Compare Kylas and SugarCRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Kylas and SugarCRM are both sales CRM platforms for pipeline tracking and contact management, but they differ sharply on entry pricing and integration ecosystems. Kylas starts free with a flat organization-wide fee and unlimited users, while SugarCRM starts at $59/mo with a 15 user minimum. Budget-conscious or growing teams tend toward Kylas, while complex tech stacks favor SugarCRM.
Key takeaways
- Kylas offers a free Embark plan supporting 10,000 non-expandable records with unlimited users.
- SugarCRM's Standard plan starts at $59/mo and requires a 15 user minimum.
- Kylas Elevate plan costs $175/mo for 100,000 expandable records with unlimited users.
- SugarCRM lists 9 integrations including NetSuite, DocuSign, and ZoomInfo, compared to 8 integrations listed by Kylas.
- Both Kylas and SugarCRM list 8 total features, with Pipeline Management as their only shared capability by exact wording.
Reviewed and updated September 5, 2026
Kylas vs SugarCRM: CRM Platform Comparison
Kylas and SugarCRM compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Kylas lists lead management with customizable lead pipelines and contact management, while SugarCRM lists accounts & contact management and lead & opportunity management. A capability both offer can appear under different names, so read both feature lists below.
Kylas offers a lower entry point at $0/mo compared to SugarCRM at $59/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
SugarCRM is SugarCRM is a sales CRM for B2B growth that manages accounts, leads, opportunities and quotes with automated follow-ups and built-in insights. Its Sugar Sell product is sold alongside Sugar Market for marketing automation and Sugar Serve for customer service.
Both platforms offer pipeline management. Where they diverge is in their approach to pricing tiers and advanced capabilities.
Pricing Comparison
Embark
Standard
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
SugarCRM Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Standard | $59/mo | 15 user minimum |
| Advanced | $85/mo | 15 user minimum |
| Premier | $135/mo | 15 user minimum |
Source: SugarCRM Pricing
Pricing Analysis
Kylas is more affordable at the entry level ($0/mo vs $59/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Kylas includes a free tier, letting you test the platform before committing financially.
Features Breakdown
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Quotations
- Products/Services catalog
- and 1 more listed below
- Pipeline Management
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Business process management
- Reporting & analytics
- and 1 more listed below
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
SugarCRM Key Features
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Pipeline management
- Business process management
- Reporting & analytics
- Mail & calendar integration
Shared Capabilities
Both Kylas and SugarCRM include:
- Pipeline Management
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Quotations
- Products/Services catalog
- Mobile App
Listed only by SugarCRM
- Accounts & contact management
- Lead & opportunity management
- Quote management
- Activity management
- Business process management
- Reporting & analytics
- Mail & calendar integration
Integration Ecosystem
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
SugarCRM Integrations
SugarCRM connects with: NetSuite, Epicor, Sage, SYSPRO, DocuSign, Dropbox, SharePoint, ZoomInfo, LinkedIn Sales Navigator.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by SugarCRM: NetSuite, Epicor, Sage, SYSPRO, DocuSign, Dropbox, SharePoint, ZoomInfo, LinkedIn Sales Navigator.
Use Case Recommendations
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for SugarCRM
- Organizations with complex tech stacks needing broad integration support (9 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Feature Comparison Summary
| Feature | Kylas | SugarCRM |
|---|---|---|
| Starting Price | Free | $59/mo |
| Top Tier Price | Contact Sales | $135/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 9 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kylas and SugarCRM both serve the customer relationship management and sales pipeline tracking market. Kylas offers a more accessible entry point, while SugarCRM starts at $59/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kylas and SugarCRM for current information.
Frequently asked questions.
Frequently asked questions- What is the main pricing difference between Kylas and SugarCRM?
- Kylas offers a free entry plan (Embark) with unlimited users, while SugarCRM's entry plan (Standard) costs $59/mo and requires a 15 user minimum. Kylas's top tier is Contact Sales pricing, while SugarCRM's top tier (Premier) costs $135/mo.
- Which CRM has more integrations, Kylas or SugarCRM?
- SugarCRM lists 9 integrations, including NetSuite, Epicor, Sage, SYSPRO, DocuSign, Dropbox, SharePoint, ZoomInfo, and LinkedIn Sales Navigator. Kylas lists 8 integrations, including Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, and Big V Telecom.
- Does Kylas charge per user like SugarCRM does?
- No, Kylas uses a flat fee for the whole organization with unlimited users rather than a per-seat rate. SugarCRM's plans instead require a 15 user minimum across its Standard, Advanced, and Premier tiers.
- Which CRM is better for budget-conscious teams?
- Kylas is positioned as the better fit for budget-conscious teams because it starts free and lets teams scale up as needs grow. The article also notes Kylas suits enterprise buyers who prefer custom pricing and dedicated support.
- What features do Kylas and SugarCRM share?
- Based on each vendor's own listed feature wording, Pipeline Management is the only capability explicitly shared by both Kylas and SugarCRM. Kylas separately lists lead management, contact management, company management, deals management, quotations, a products/services catalog, and a mobile app, while SugarCRM lists accounts and contact management, lead and opportunity management, quote management, activity management, business process management, reporting and analytics, and mail and calendar integration.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
Connect on LinkedIn →Explore more.
Ready to scale your outreach?
We build GTM engines that book real meetings. See the receipts.
Related articles.
AroundDeal vs Salesflare: Data Enrichment Tool vs CRM Platform Comparison
Compare AroundDeal (data enrichment tool) and Salesflare (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Evaboot vs Microsoft Dynamics 365 Sales: Data Enrichment Tool vs CRM Platform Comparison
Compare Evaboot (data enrichment tool) and Microsoft Dynamics 365 Sales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Agile CRM vs Copper: CRM Platform Comparison
Compare Agile CRM and Copper side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Agile CRM vs LeadIQ: CRM Platform vs Data Enrichment Tool Comparison
Compare Agile CRM (CRM platform) and LeadIQ (data enrichment tool) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Kommo vs Luru: CRM Platform vs Sales Engagement Platform Comparison
Compare Kommo (CRM platform) and Luru (sales engagement platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
Agile CRM vs Capsule CRM: CRM Platform Comparison
Compare Agile CRM and Capsule CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.