Kylas vs Zoho CRM: CRM Platform Comparison
Compare Kylas and Zoho CRM side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Kylas and Zoho CRM both start free, but differ in structure: Kylas charges a flat organization fee with unlimited users across 3 tiers topping out at Contact Sales, while Zoho CRM uses 5 tiers up to $52/mo and adds Zia AI, multichannel communication, and deep integration with 45+ Zoho products.
Key takeaways
- Kylas offers 3 pricing tiers: Embark (Free, 10,000 non-expandable records), Elevate ($175/mo, 100,000 expandable records), and Exceed (Contact Sales), all with unlimited users.
- Zoho CRM offers 5 pricing tiers: Free, Standard ($14/mo), Professional ($23/mo), Enterprise ($40/mo), and Ultimate ($52/mo).
- Kylas lists 8 features including lead management with customizable pipelines, quotations, and a mobile app, while Zoho CRM lists 8 features including the Zia AI assistant, Blueprint process management, and Canvas design studio.
- Kylas integrates with 8 tools including Aircall, Apollo.io, and CallHippo, while Zoho CRM integrates with 8 tools including Google Workspace, Microsoft 365, Slack, and Zapier.
- Zoho CRM was founded in 2005, while the article lists Kylas's founding date as not available.
Reviewed and updated September 4, 2026
Kylas vs Zoho CRM: CRM Platform Comparison
Kylas and Zoho CRM compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Kylas lists lead management with customizable lead pipelines and contact management, while Zoho CRM lists lead, contact, and deal management and sales automation and workflow rules. A capability both offer can appear under different names, so read both feature lists below.
Both start at the same price point ($0/mo), so the decision comes down to features and workflow fit.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Kylas is Kylas Sales CRM helps growing businesses streamline sales efforts with lead, contact, company and deal management, customizable pipelines and quotations. Paid pricing is a flat fee for the whole organization with unlimited users rather than a per-seat rate.
Zoho CRM is A feature-rich and affordable CRM from the Zoho ecosystem, offering sales automation, multichannel communication, analytics, and AI-powered predictions via Zia. Known for competitive pricing and deep integration with 45+ other Zoho products.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Kylas Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Embark | Free | 10,000 Records (Non-expandable); Unlimited Users |
| Elevate | $175/mo | 100,000 Records (Expandable); Unlimited Users |
| Exceed | Contact Sales | Unlimited Users |
Source: Kylas Pricing
Zoho CRM Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Free | Free |
| Standard | $14/mo |
| Professional | $23/mo |
| Enterprise | $40/mo |
| Ultimate | $52/mo |
Source: Zoho CRM Pricing
Pricing Analysis
Both platforms start at the same $0/mo price point. The decision comes down to which feature set and tier structure works better for your expected usage.
Zoho CRM offers 5 pricing tiers compared to Kylas's 3, giving you more granularity as you scale.
Both platforms offer free tiers, so you can test each one before spending anything.
Features Breakdown
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- and 2 more listed below
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- and 2 more listed below
Kylas Key Features
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Zoho CRM Key Features
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- Blueprint process management
- Canvas design studio for custom views
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Kylas
- Lead management with customizable lead pipelines
- Contact Management
- Company Management
- Deals Management
- Pipeline Management
- Quotations
- Products/Services catalog
- Mobile App
Listed only by Zoho CRM
- Lead, contact, and deal management
- Sales automation and workflow rules
- Zia AI assistant with predictions and suggestions
- Multichannel communication (email, phone, social, live chat)
- Advanced analytics and custom dashboards
- Territory and inventory management
- Blueprint process management
- Canvas design studio for custom views
Integration Ecosystem
Kylas Integrations
Kylas connects with: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Zoho CRM Integrations
Zoho CRM connects with: Zoho Suite integration, Google Workspace, Microsoft 365, Slack, Zapier, Mailchimp, Shopify, QuickBooks.
Integrations listed only by Kylas: Aircall, Apollo.io, Call Hippo, CallerDesk, 99 Acres, Authkey, Arka, Big V Telecom.
Integrations listed only by Zoho CRM: Zoho Suite integration, Google Workspace, Microsoft 365, Slack, Zapier, Mailchimp, Shopify, QuickBooks.
Use Case Recommendations
Best Fit for Kylas
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Best Fit for Zoho CRM
- Budget-conscious teams looking for an affordable CRM platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Kylas | Zoho CRM |
|---|---|---|
| Starting Price | Free | Free |
| Top Tier Price | Contact Sales | $52/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 8 |
| Founded | N/A | 2005 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Kylas and Zoho CRM both serve the customer relationship management and sales pipeline tracking market. Kylas offers a more accessible entry point, while Zoho CRM starts at $0/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Kylas and Zoho CRM for current information.
Frequently asked questions.
Frequently asked questions- Is Kylas or Zoho CRM cheaper?
- Both platforms start at $0/mo, so neither is cheaper at the entry level. Kylas charges a flat organization fee of $175/mo for its Elevate tier with unlimited users, while Zoho CRM's paid tiers range from $14/mo to $52/mo across 5 tiers, so the better value depends on your team size and required features.
- What features does Kylas offer that Zoho CRM doesn't list?
- Kylas lists lead management with customizable lead pipelines, contact management, company management, deals management, pipeline management, quotations, a products/services catalog, and a mobile app. These are listed only by Kylas based on each vendor's own wording, though Zoho CRM may offer similar capabilities under different terminology.
- What integrations does Zoho CRM support?
- Zoho CRM connects with Zoho Suite integration, Google Workspace, Microsoft 365, Slack, Zapier, Mailchimp, Shopify, and QuickBooks. That gives it 8 listed integrations, matching Kylas's count of 8, though the specific tools differ significantly between the two platforms.
- Which CRM is better for budget-conscious teams?
- Both Kylas and Zoho CRM are recommended for budget-conscious teams looking for an affordable CRM platform, according to the article's use case recommendations. Both also suit teams that want to start free and scale up as their needs grow, so the choice comes down to specific feature and pricing tier fit.
- Does Zoho CRM include AI features?
- Yes, Zoho CRM includes the Zia AI assistant, which provides predictions and suggestions. This is listed as a feature unique to Zoho CRM and does not appear in Kylas's listed feature set.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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