Microsoft Dynamics 365 Sales vs Salesforce: CRM Platform Comparison
Compare Microsoft Dynamics 365 Sales and Salesforce side by side. See pricing, features, and integrations to choose the right CRM platform for your needs.
Salesforce starts at $25/mo with a Starter Suite plan and a large AppExchange integration ecosystem, while Microsoft Dynamics 365 Sales starts at $65/mo and focuses on Microsoft 365 interoperation with Copilot AI. Choose Salesforce for lower entry cost and broad third party integrations, or Dynamics 365 Sales if your team already runs on Microsoft 365 and Teams.
Key takeaways
- Salesforce's entry plan, Starter Suite, costs $25/mo, while Microsoft Dynamics 365 Sales Professional costs $65/mo.
- Microsoft Dynamics 365 Sales Premium is priced at $150/mo and includes 1,000 Copilot Credits per user per month.
- Salesforce's Unlimited plan costs $350/mo, the highest tier listed on its pricing page.
- Microsoft Dynamics 365 Sales integrates with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, and Azure.
- Salesforce integrates with Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, and MuleSoft.
Reviewed and updated September 4, 2026
Microsoft Dynamics 365 Sales vs Salesforce: CRM Platform Comparison
Microsoft Dynamics 365 Sales and Salesforce compete head-to-head in the customer relationship management and sales pipeline tracking space. This guide compares their pricing tiers, feature sets, and integration ecosystems to help you make a confident decision.
The Quick Answer
By each vendor's own wording, Microsoft Dynamics 365 Sales lists sales force automation and microsoft 365 interoperation, while Salesforce lists lead, account, and contact management and opportunity and pipeline tracking. A capability both offer can appear under different names, so read both feature lists below.
Salesforce offers a lower entry point at $25/mo compared to Microsoft Dynamics 365 Sales at $65/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools target it. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Microsoft Dynamics 365 Sales is Dynamics 365 Sales is Microsoft's sales force automation product, covering pipeline, reporting and dashboards with contextual insights and Copilot AI. It interoperates with Microsoft 365 and pairs with LinkedIn Sales Navigator through the Microsoft Relationship Sales offer.
Salesforce is The world's leading CRM platform offering a comprehensive suite of sales, service, marketing, and commerce tools. Known for extensive customization, AI-powered insights via Einstein, and a vast ecosystem of third-party integrations through AppExchange.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Dynamics 365 Sales Professional
Starter Suite
Microsoft Dynamics 365 Sales Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Dynamics 365 Sales Professional | $65/mo | - |
| Dynamics 365 Sales Enterprise Edition | $105/mo | - |
| Dynamics 365 Sales Premium | $150/mo | 1,000 Copilot Credits per user/month |
| Microsoft Relationship Sales | Contact Sales | Requires a 10-seat minimum |
Source: Microsoft Dynamics 365 Sales Pricing
Salesforce Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Starter Suite | $25/mo |
| Pro Suite | $100/mo |
| Enterprise | $175/mo |
| Unlimited | $350/mo |
Source: Salesforce Pricing
Pricing Analysis
Salesforce offers the lower entry point ($25/mo vs $65/mo). Teams watching their budget will appreciate the savings, especially when starting out.
Features Breakdown
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- and 2 more listed below
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- and 2 more listed below
Microsoft Dynamics 365 Sales Key Features
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Salesforce Key Features
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by Microsoft Dynamics 365 Sales
- Sales force automation
- Microsoft 365 interoperation
- Reporting and dashboards
- Customization and automation
- Conversation intelligence
- Sales engagement
- Copilot capabilities in Dynamics 365 Sales
- Access to Sales Qualification, Opportunity, Research and Close agents
Listed only by Salesforce
- Lead, account, and contact management
- Opportunity and pipeline tracking
- Einstein AI-powered analytics and predictions
- Sales forecasting and territory management
- Workflow automation and approval processes
- Customizable dashboards and reports
- AppExchange marketplace
- Mobile CRM app for iOS and Android
Integration Ecosystem
Microsoft Dynamics 365 Sales Integrations
Microsoft Dynamics 365 Sales connects with: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Salesforce Integrations
Salesforce connects with: Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, MuleSoft.
Integrations listed only by Microsoft Dynamics 365 Sales: Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, Azure.
Integrations listed only by Salesforce: Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, MuleSoft.
Use Case Recommendations
Best Fit for Microsoft Dynamics 365 Sales
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
- Growing teams that need scalable contact management
Best Fit for Salesforce
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Microsoft Dynamics 365 Sales | Salesforce |
|---|---|---|
| Starting Price | $65/mo | $25/mo |
| Top Tier Price | Contact Sales | $350/mo |
| Total Features Listed | 8 | 8 |
| Integrations | 6 | 8 |
| Founded | N/A | 1999 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Microsoft Dynamics 365 Sales and Salesforce both serve the customer relationship management and sales pipeline tracking market. Salesforce offers a more accessible entry point at $25/mo, while Microsoft Dynamics 365 Sales starts at $65/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit Microsoft Dynamics 365 Sales and Salesforce for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is cheaper, Salesforce or Microsoft Dynamics 365 Sales?
- Salesforce has the lower entry price at $25/mo for its Starter Suite plan, compared to Microsoft Dynamics 365 Sales Professional at $65/mo. Salesforce also offers Pro Suite at $100/mo, Enterprise at $175/mo, and Unlimited at $350/mo, while Dynamics 365 Sales Enterprise Edition costs $105/mo and Premium costs $150/mo.
- What features does Microsoft Dynamics 365 Sales list that Salesforce doesn't?
- Microsoft Dynamics 365 Sales lists sales force automation, Microsoft 365 interoperation, reporting and dashboards, customization and automation, conversation intelligence, sales engagement, Copilot capabilities, and access to Sales Qualification, Opportunity, Research and Close agents. These are drawn from each vendor's own wording, so overlapping capabilities may appear under different names on Salesforce's list.
- What features does Salesforce list that Microsoft Dynamics 365 Sales doesn't?
- Salesforce lists lead, account, and contact management, opportunity and pipeline tracking, Einstein AI-powered analytics and predictions, sales forecasting and territory management, workflow automation and approval processes, customizable dashboards and reports, the AppExchange marketplace, and a mobile CRM app for iOS and Android.
- What integrations does each CRM support?
- Microsoft Dynamics 365 Sales connects with Microsoft 365, Outlook, Microsoft Teams, LinkedIn Sales Navigator, Microsoft Copilot Studio, and Azure. Salesforce connects with Slack, Google Workspace, Microsoft Outlook, Mailchimp, DocuSign, Zapier, Tableau, and MuleSoft.
- Does Microsoft Dynamics 365 Sales require a minimum number of seats?
- The Microsoft Relationship Sales plan, which pairs Dynamics 365 Sales with LinkedIn Sales Navigator, requires a 10-seat minimum and is priced through Contact Sales rather than listed publicly.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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