Act! vs Commence CRM
A factual comparison of features, pricing, and capabilities.
Act!
Act! is a CRM and marketing automation platform for small and midsize businesses that unites sales, marketing and customer management in one platform. It is sold as Act! Advantage cloud plans and an Act! Premium Desktop on-premises edition.
Commence CRM
Commence CRM is customer relationship management software for small and mid-size businesses with account and contact management, lead tracking, sales automation, quoting, project management and ticketing. Editions are priced per user per month, billed annually, with a three-user minimum.
Pricing comparison.
Monthly rates shown. Annual billing may offer discounts. Visit official sites for current pricing.
Feature comparison.
| Feature | Act! | Commence CRM |
|---|---|---|
| Full-featured CRM and mobile app | ||
| Email marketing | ||
| Interactive quotes and payments | ||
| Online appointment scheduling | ||
| Forms, surveys, website chat and event management | ||
| Reports and interactive dashboards | ||
| Marketing automation | ||
| Lead scoring | ||
| Project management | ||
| Accounting integration | ||
| Account, contact and lead management | ||
| Custom dashboard | ||
| Customer segmentation | ||
| Activity management with tasks and reminders | ||
| Lead tracking and web forms for lead capture | ||
| Reporting and custom report generator | ||
| Workflow automation | ||
| Quoting and pricebook | ||
| MS Outlook and Gmail synchronization |
Native integrations.
Act!
Commence CRM
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Information gathered from official sources and may change. Pricing and features last verified 9/4/2026. Please visit the official websites for the most current information.