11x vs Bitrix24: Sales Engagement Platform vs CRM Platform Comparison
Compare 11x (sales engagement platform) and Bitrix24 (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
11x is a sales engagement platform built around AI digital workers Alice and Julian for multi-channel outbound and inbound outreach, while Bitrix24 is an all-in-one CRM platform for pipeline tracking, tasks, chat, and telephony. Bitrix24 publishes a free entry tier at $0/mo, while 11x uses custom, contact-sales pricing across its three plans.
Key takeaways
- 11x's Enterprise plan supports unlimited end users and 10,000+ prospects per month, while its Growth plan caps out at 5 end users and 2,000 new prospects per month.
- Bitrix24 offers 5 pricing tiers (Free, Basic, Standard, Professional, Enterprise) compared to 11x's 3 tiers (Growth, Pro, Enterprise).
- Bitrix24's Free plan includes 5 GB of storage and is free for 1 to 2 users, while its Professional plan includes 100 users and 1 TB of storage.
- 11x lists 9 features including Multi-Channel Sequences, Deep Research, and AI Personalization, none of which overlap by exact wording with Bitrix24's 8 listed features.
- Both platforms integrate with Gmail, but 11x also connects with Salesforce, HubSpot, Pipedrive, Zoho, Slack, and G2, while Bitrix24 connects with Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, and Mailchimp.
Reviewed and updated September 5, 2026
11x vs Bitrix24: Sales Engagement Platform vs CRM Platform Comparison
11x is a sales engagement platform; Bitrix24 is a CRM platform. Whether you need one, the other, or both depends on which part of the workflow you are buying for: multi-channel sales outreach and engagement tracking on one side, customer relationship management and sales pipeline tracking on the other. This guide lays out what each vendor publishes.
The Quick Answer
11x is a sales engagement platform for multi-channel sales outreach and engagement tracking; Bitrix24 is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, 11x lists multi-channel sequences and sequence builder, and Bitrix24 lists basic crm (deals, contacts) and sales pipelines.
Bitrix24 publishes an entry price of $0/mo; 11x uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, 11x is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Bitrix24. Many teams run one of each.
Understanding the Core Difference
11x is AI digital worker platform for pipeline generation, built around Alice for outbound and Julian for inbound. Alice runs multi-channel sequences with deep research and AI personalization, consented outbound calling and managed mailboxes, while Julian qualifies inbound leads across phone, chat, SMS and WhatsApp.
Bitrix24 is Bitrix24 is an all-in-one platform to manage a team and run sales, combining CRM, tasks and projects, chat and video calls, a website builder and telephony. Paid plans are billed as a flat rate per organization that includes a fixed number of users rather than per seat.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Free
11x Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Growth | Contact Sales | Up to 5 End Users; 2,000 New Prospects per Month | 11x Managed Gmail Mailboxes, including domain setup, warmup, inbox rotation and monitoring |
| Pro | Contact Sales | Up to 10 End Users; 5,000 New Prospects per Month | 11x Managed Gmail Mailboxes; Multi-language Outreach (105+) |
| Enterprise | Contact Sales | Unlimited End Users; 10,000+ Prospects per Month | 11x Managed Gmail Mailboxes; Custom Integrations + API |
Source: 11x Pricing
Bitrix24 Pricing (as of September 2026)
| Plan | Price | Contacts |
|---|---|---|
| Free | Free | 5 GB storage; free for 1-2 users |
| Basic | Contact Sales | includes 5 users; 24 GB storage |
| Standard | Contact Sales | includes 50 users; 100 GB storage |
| Professional | Contact Sales | includes 100 users; 1 TB storage |
| Enterprise | Contact Sales | User-count ladder above the Professional plan |
Source: Bitrix24 Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Bitrix24 offers 5 pricing tiers compared to 11x's 3, giving you more granularity as you scale.
Bitrix24 includes a free tier, which is helpful for evaluating the platform without upfront cost.
Features Breakdown
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- and 3 more listed below
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- and 2 more listed below
11x Key Features
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Bitrix24 Key Features
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by 11x
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Listed only by Bitrix24
- Basic CRM (deals, contacts)
- Sales pipelines
- Sales automation
- Tasks (Kanban, Gantt)
- Chat & video calls
- Email marketing
- Telephony integration
- Analytics & reporting tools
Integration Ecosystem
11x Integrations
11x connects with: Salesforce, HubSpot, Pipedrive, Zoho, Gmail, Slack, G2.
Bitrix24 Integrations
Bitrix24 connects with: Gmail, Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Shared Integrations
Both tools integrate with: Gmail.
Integrations listed only by 11x: Salesforce, HubSpot, Pipedrive, Zoho, Slack, G2.
Integrations listed only by Bitrix24: Google Calendar, Google Drive, Office 365, MS Outlook, MS Exchange, MS OneDrive, Dropbox, Xero, Mailchimp.
Use Case Recommendations
Best Fit for 11x
- Teams that need a wide feature set (9 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Best Fit for Bitrix24
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (10 integrations)
- Teams that want to start free and scale up as needs grow
- Enterprise buyers who prefer custom pricing and dedicated support
Feature Comparison Summary
| Feature | 11x | Bitrix24 |
|---|---|---|
| Starting Price | Contact Sales | Free |
| Top Tier Price | Contact Sales | Contact Sales |
| Total Features Listed | 9 | 8 |
| Integrations | 7 | 10 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
11x serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Bitrix24 the customer relationship management and sales pipeline tracking side. Bitrix24 publishes an entry price (a free tier), while 11x uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit 11x and Bitrix24 for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between 11x and Bitrix24?
- 11x is a sales engagement platform focused on multi-channel outreach and engagement tracking, using AI digital workers Alice for outbound and Julian for inbound. Bitrix24 is a CRM platform focused on customer relationship management, sales pipeline tracking, tasks, chat, and telephony. Many teams use one of each rather than choosing between them.
- How does 11x pricing compare to Bitrix24 pricing?
- 11x uses custom, contact-sales pricing across all three of its plans (Growth, Pro, Enterprise), so no list price is published. Bitrix24 publishes a $0/mo free entry plan, with Basic, Standard, Professional, and Enterprise tiers requiring a sales quote. Because 11x has no published price, the two cannot be directly compared on list price.
- Does Bitrix24 have a free plan?
- Yes, Bitrix24 offers a Free plan that includes 5 GB of storage and is free for 1 to 2 users. This makes it possible to evaluate the platform without upfront cost, unlike 11x, which requires contacting sales for pricing on all its plans.
- What integrations do 11x and Bitrix24 share?
- Based on each vendor's published integration list, 11x and Bitrix24 both integrate with Gmail. Beyond that, 11x connects with Salesforce, HubSpot, Pipedrive, Zoho, Slack, and G2, while Bitrix24 connects with tools like Google Calendar, Google Drive, Office 365, MS Outlook, Dropbox, Xero, and Mailchimp.
- Which tool is better for outbound sales outreach, 11x or Bitrix24?
- 11x is built specifically for multi-channel outbound and inbound sales engagement, with features like Multi-Channel Sequences, Consented Outbound Calling, and AI Personalization listed only under 11x. Bitrix24's listed features center on CRM, pipelines, and team collaboration rather than outreach, so 11x is the platform designed for that priority.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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