11x vs Freshsales: Sales Engagement Platform vs CRM Platform Comparison
Compare 11x (sales engagement platform) and Freshsales (CRM platform) side by side. See pricing, features, and integrations to decide which one, or both, your stack needs.
11x is a sales engagement platform for multi-channel outbound and inbound outreach, built around its Alice and Julian AI workers, while Freshsales is an AI-powered CRM from Freshworks for contact, deal, and pipeline management. Freshsales publishes a $9/mo entry price; 11x uses custom, contact-sales pricing across all its plans.
Key takeaways
- Freshsales publishes an entry price of $9/mo for its Growth plan, while 11x requires contacting sales for pricing on all tiers.
- Freshsales Pro costs $39/mo and Freshsales Enterprise costs $59/mo.
- 11x is built around two AI digital workers, Alice for outbound and Julian for inbound lead qualification across phone, chat, SMS, and WhatsApp.
- 11x lists nine key features including Multi-Channel Sequences, Consented Outbound Calling, and Deliverability and Mailbox Health, none of which appear on Freshsales's own feature list.
- Both platforms integrate with Gmail and Slack, but 11x also connects with Salesforce, HubSpot, Pipedrive, Zoho, and G2, while Freshsales connects with Microsoft Outlook, Zoom, Zapier, Segment, and Shopify.
Reviewed and updated September 5, 2026
11x vs Freshsales: Sales Engagement Platform vs CRM Platform Comparison
Sales teams building an outbound stack often weigh 11x, a sales engagement platform for multi-channel sales outreach and engagement tracking, against Freshsales, a CRM platform for customer relationship management and sales pipeline tracking. They cover different parts of the workflow, so this comparison covers what each one does, what each one costs, and where they overlap.
The Quick Answer
11x is a sales engagement platform for multi-channel sales outreach and engagement tracking; Freshsales is a CRM platform for customer relationship management and sales pipeline tracking. By each vendor's own wording, 11x lists multi-channel sequences and sequence builder, and Freshsales lists contact, account, and deal management and built-in email and phone with call recording.
Freshsales publishes an entry price of $9/mo; 11x uses custom pricing, so the two cannot be compared on list price.
If your priority is coordinating outreach across email, phone, and social channels, 11x is the one built for it; for organizing contacts, tracking deals, and forecasting revenue, that is Freshsales. Many teams run one of each.
Understanding the Core Difference
11x is AI digital worker platform for pipeline generation, built around Alice for outbound and Julian for inbound. Alice runs multi-channel sequences with deep research and AI personalization, consented outbound calling and managed mailboxes, while Julian qualifies inbound leads across phone, chat, SMS and WhatsApp.
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Growth
Growth
11x Pricing (as of September 2026)
| Plan | Price | Contacts | Emails |
|---|---|---|---|
| Growth | Contact Sales | Up to 5 End Users; 2,000 New Prospects per Month | 11x Managed Gmail Mailboxes, including domain setup, warmup, inbox rotation and monitoring |
| Pro | Contact Sales | Up to 10 End Users; 5,000 New Prospects per Month | 11x Managed Gmail Mailboxes; Multi-language Outreach (105+) |
| Enterprise | Contact Sales | Unlimited End Users; 10,000+ Prospects per Month | 11x Managed Gmail Mailboxes; Custom Integrations + API |
Source: 11x Pricing
Freshsales Pricing (as of September 2026)
| Plan | Price |
|---|---|
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Pricing Analysis
One or both platforms use custom or contact-based pricing for some tiers. Reach out to their sales teams for exact quotes based on your usage needs.
Features Breakdown
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- and 3 more listed below
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- and 2 more listed below
11x Key Features
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
The two lists below are a diff of each vendor's own feature list by exact wording, so a capability both tools offer can appear on either side under a different name.
Listed only by 11x
- Multi-Channel Sequences
- Sequence Builder
- Smart Replies
- Multi-Lingual Outreach
- Consented Outbound Calling
- Deep Research
- AI Personalization
- Signals and Triggers
- Deliverability & Mailbox Health
Listed only by Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Integration Ecosystem
11x Integrations
11x connects with: Salesforce, HubSpot, Pipedrive, Zoho, Gmail, Slack, G2.
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Shared Integrations
Both tools integrate with: Gmail, Slack.
Integrations listed only by 11x: Salesforce, HubSpot, Pipedrive, Zoho, G2.
Integrations listed only by Freshsales: Freshworks Suite, Microsoft Outlook, Zoom, Zapier, Segment, Shopify.
Use Case Recommendations
Best Fit for 11x
- Teams that need a wide feature set (9 capabilities listed)
- Enterprise buyers who prefer custom pricing and dedicated support
- SDR teams running multi-channel outreach sequences
- Sales managers tracking team engagement metrics
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable CRM platform
- Organizations with complex tech stacks needing broad integration support (8 integrations)
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | 11x | Freshsales |
|---|---|---|
| Starting Price | Contact Sales | $9/mo |
| Top Tier Price | Contact Sales | $59/mo |
| Total Features Listed | 9 | 8 |
| Integrations | 7 | 8 |
| Founded | N/A | 2010 |
Getting Started Checklist
- Define your multi-channel sales outreach and engagement tracking and customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected sequences and engagement actions and contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
11x serves the multi-channel sales outreach and engagement tracking side of an outbound stack and Freshsales the customer relationship management and sales pipeline tracking side. Freshsales publishes an entry price of $9/mo, while 11x uses custom pricing for its plans, so compare on features and on the quote you receive. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Pricing and features verified as of September 2026. Visit 11x and Freshsales for current information.
Frequently asked questions.
Frequently asked questions- What is the main difference between 11x and Freshsales?
- 11x is a sales engagement platform focused on multi-channel outbound and inbound outreach through its Alice and Julian AI workers, while Freshsales is a CRM platform focused on contact, account, and deal management with built-in email and phone tools. They cover different parts of the sales workflow rather than competing directly.
- How much does 11x cost compared to Freshsales?
- Freshsales publishes list pricing starting at $9/mo for its Growth plan, rising to $39/mo for Pro and $59/mo for Enterprise. 11x does not publish list pricing on any of its Growth, Pro, or Enterprise plans; all require contacting its sales team for a custom quote.
- Can I use 11x and Freshsales together?
- Yes, the article notes that many teams run one of each since they serve different needs, outreach coordination versus pipeline and contact management. Both tools also share integrations with Gmail and Slack, which supports running them side by side in the same stack.
- Which integrations does 11x support that Freshsales does not?
- 11x connects with Salesforce, HubSpot, Pipedrive, Zoho, and G2, none of which appear on Freshsales's own list of integrations. Both tools separately integrate with Gmail and Slack, which are the only integrations they share according to each vendor's page.
- Who is Freshsales best suited for?
- Based on its feature list, Freshsales fits teams that need contact, account, and deal management alongside visual pipeline tracking, workflow automation, and advanced reporting and forecasting. Its Freddy AI also provides lead scoring, deal insights, and next-best-action recommendations for sales teams managing a CRM-centric workflow.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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