Close vs Monday CRM: CRM Platform Comparison
Compare Close and Monday CRM side by side. See pricing, features, and integrations to choose the right crm platform for your needs.
Close is a CRM for inside sales with calling, SMS and email in one inbox, priced per user from $19 a month or $9 billed annually, with workflows and a power dialer arriving on Growth. Monday CRM is the CRM product on the monday.com platform, priced per seat per month.
Key takeaways
- Every Close price is per user, and its annual rates are $9, $35, $99 and $139 against $19, $49, $109 and $149.
- Close Solo is limited to one user and 10,000 leads and excludes workflows, which arrive on Growth alongside the power dialer.
- Close includes AI credits at 500, 1,000, 1,500 and 2,000 per user a month by tier, refreshing monthly without rolling over.
- monday.com prices its page in the visitor's own currency, so confirm which currency you were shown before quoting a figure.
Reviewed and updated August 28, 2026
Close vs Monday CRM: CRM Platform Comparison
Close puts a dialer, SMS and email in one inbox and charges per user for it. Monday CRM puts the pipeline on a configurable board that sits beside the rest of the company's work. Both are CRMs, and they are bought by different people for different reasons.
The Quick Answer
Close is a CRM built for inside sales: Solo $19 per user a month or $9 billed annually, Essentials $49 or $35, Growth $109 or $99, Scale $149 or $139, with AI credits included at every tier and a power dialer arriving on Growth.
Monday CRM is the CRM product on the monday.com platform, priced per seat per month across Basic, Standard, Pro and a quoted Enterprise tier.
Close is the better fit for a team that lives on the phone. Monday CRM is the better fit for a team that already runs its work on monday.com.
Understanding the Core Difference
Close is a CRM built for inside sales teams, with calling, SMS and email in one inbox, workflows on the upper tiers and a power dialer, sold per user.
Monday CRM is a CRM built on the monday.com work platform, so the pipeline is a board you configure and the CRM sits beside the rest of the company's projects, sold per seat.
Close's ladder is a capability ladder for a sales floor. Solo is deliberately limited: one user, 10,000 leads and no workflows. Essentials lifts the contact and lead caps and still excludes workflows. Growth is where automated workflows and the power dialer arrive, and Scale adds the predictive dialer, role-based access and lead visibility rules. AI credits come with every tier at 500, 1,000, 1,500 and 2,000 per user a month, and they refresh monthly without rolling over.
Monday CRM's ladder is cumulative in the ordinary way, with each tier including the one below it, and its strength is configurability rather than telephony. The pipeline is a board, the automations are the platform's automations, and the CRM sits next to whatever else the company runs there.
The decision is therefore about where the work already happens. Close replaces a phone system and a sequencer; Monday CRM extends a work platform.
Pricing Comparison
Solo, billed monthly
Basic, billed annually, page served GBP
Close pricing
| Plan | Billed monthly | Billed annually | AI credits included |
|---|---|---|---|
| Solo | $19 per user/month | $9 per user/month | 500 per user/month |
| Essentials | $49 per user/month | $35 per user/month | 1,000 per user/month |
| Growth | $109 per user/month | $99 per user/month | 1,500 per user/month |
| Scale | $149 per user/month | $139 per user/month | 2,000 per user/month |
Every price is per user. Solo is limited to one user and 10,000 leads and excludes workflows; Essentials lifts the contact and lead caps but still has no workflows; workflows and the power dialer arrive on Growth; the predictive dialer and role-based permissions on Scale. AI credits refresh monthly and do not roll over.
Source: Close Pricing
Monday CRM pricing
| Plan | Price |
|---|---|
| Basic | $12/mo |
| Standard | $17/mo |
| Pro | $28/mo |
| Enterprise | Contact Sales |
monday.com prices this page in the visitor's own currency, so what you see depends on where you load it from. The fetch behind this comparison was served pounds rather than dollars: Basic £13 per seat a month billed monthly or £10 billed annually, Standard £18 or £14, Pro £31 or £24, with Enterprise quoted. The page states the unit as a seat per month in either currency, so read every row above as per seat, and confirm the dollar figures on your own view of the page.
Source: Monday CRM Pricing
What the two cost at a realistic volume
Take an invented but ordinary case: five sales people who need automated workflows and a dialer. The arithmetic is illustrative and uses list prices only.
On Close, workflows and the power dialer both arrive at Growth, so five users at $109 per user a month is $545 billed monthly, or $99 each and $495 billed annually. Every seat also carries 1,500 AI credits a month at that tier.
On Monday CRM the equivalent tier is Pro, and here the comparison needs a caveat rather than a number: monday.com prices its page in the visitor's own currency, and the fetch behind this article was served pounds rather than dollars, at £31 per seat a month billed monthly or £24 billed annually. Five seats at the annual rate is £120 a month as that page served it.
Because the two figures are in different currencies, treat this as a comparison of shape rather than a subtraction. Confirm the dollar prices on your own view of the monday.com page before budgeting.
Reading the price ladders against each other
Three things decide the real cost on Close. Every price is per user. The useful tier for a sales team is Growth or above, because workflows and the dialer live there. And annual billing is a genuine saving rather than a rounding, at $9, $35, $99 and $139 against $19, $49, $109 and $149.
On Monday CRM, the number to establish first is which currency you were shown, because the page localises. The unit is a seat per month in either currency, and the ladder is cumulative, so the question is which tier carries the automation volume you need rather than which one carries a feature name.
Neither vendor charges for the pipeline itself. Both charge for the people looking at it.
Features Breakdown
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- and 2 more listed below
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- and 2 more listed below
Close key features
- Built-in calling with Power Dialer
- Native SMS messaging
- Email sequences and templates
- Automated workflows
- Predictive dialing
- AI Email Assistant
- Pipeline and activity reporting
- Role-based access and permissions
Monday CRM key features
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- Document management
- Integrated project management capabilities
Close's list is an inside-sales list: built-in calling with a power dialer, native SMS, email sequences and templates, automated workflows, predictive dialing on the top tier, an AI email assistant, pipeline and activity reporting, role-based access.
Monday CRM's is a configurable-work list: customisable deal pipeline boards, lead and contact management, sales automations, email tracking and templates, activity logging, dashboards and reporting.
The honest summary is that Close is deeper on communication and Monday CRM is deeper on configuration. Neither list substitutes for the other.
Integration Ecosystem
Close connects with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom, HubSpot, Segment, Calendly.
Monday CRM connects with: Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Google Workspace, Microsoft Teams, DocuSign.
Both tools integrate with: Zapier, Slack, Gmail, Microsoft Outlook, Zoom.
Monday CRM's integration story is the platform's: it connects to the rest of monday.com and to the tools a wider company already uses, which is much of the reason teams pick it.
Close's is a sales-tooling story: telephony, email, calendars and the sequencing that sits around them, with an API for the rest.
If the company already runs projects on monday.com, that gravity is a real argument and it usually outweighs a feature comparison.
Who Should Pick Which
Pick Close if the phone is the primary channel. The power dialer on Growth and the predictive dialer on Scale are the product, and a board-based CRM does not replace them.
Pick Monday CRM if the company already lives on monday.com. Shared boards, shared automations and one login is worth more than any single CRM feature.
Pick Close if you want workflows and telephony without assembling them. Everything arrives in one seat price above Essentials.
Pick Monday CRM if the process is unusual. Configurable boards fit a pipeline that does not look like a standard sales funnel, which is exactly where a prescriptive CRM chafes.
Where each one sits in a cold outbound stack
A CRM is the system of record and sits beside the outbound stack rather than inside it. Neither of these is a cold email sender, and using a CRM's sequencing for cold volume is how sending reputation gets attached to the domain the whole company relies on.
Our own doctrine keeps that slot deliberately thin: one message per campaign, no bumps and no thread replies, and volume spread across many low-volume mailboxes so no single address carries too much. LinkedIn runs as its own motion rather than as a step inside an email sequence, because a second LinkedIn message lands under the one that was ignored and reads as a bump whatever the campaign structure says.
Keep cold sending on separate domains and separate mailboxes, and let the CRM hold the record of what happened rather than performing the send.
Switching between them
CRM migrations are the most expensive kind in this category, because the data has history and the team has habits.
Export contacts, companies, deals, activity history and custom fields before agreeing anything, and confirm the target platform can hold the field types you use. Close's telephony history and Monday CRM's board configuration are the two things that do not travel.
Plan the change around a quarter boundary rather than mid-quarter, and keep the old system readable for a period after the cutover.
Feature Comparison Summary
| Close | Monday CRM | |
|---|---|---|
| Built for | Inside sales teams on the phone | Teams already running work on monday.com |
| Entry price | $19 per user/month, $9 on annual | Basic, per seat per month; page localises currency |
| Workflows | Growth and above | Automations by tier |
| Power dialer | Included on Growth | Not the model |
| Predictive dialer | Included on Scale | Not the model |
| AI credits | 500 to 2,000 per user/month by tier | AI credits included on the paid tiers |
| Configurability | Prescriptive sales process | Boards you configure |
| Best fit | Phone-led sales floors | Cross-functional teams on one platform |
Getting Started Checklist
- Decide whether calling is central. That settles this comparison faster than any feature table.
- Check which currency the monday.com page served you before quoting a price.
- Confirm which Close tier carries workflows, since Solo and Essentials do not.
- Count seats on both sides; both are per user.
- Export a sample of your current CRM data and check the target can hold every field type.
- Keep cold sending on separate domains rather than through the CRM.
Final Thoughts
Close is a sales floor in software and Monday CRM is a work platform with a pipeline on it. Both are honest products, and the deciding question is where your team already spends its day.
Whichever you pick, keep the cold sending somewhere else, on domains you can afford to burn.
Related Reading
- Best Close alternatives
- Best Monday CRM alternatives
- Close vs Salesforce
- Close vs HubSpot CRM
- Monday CRM vs Salesforce
- Close vs Cognism
If the goal is booked meetings rather than better tooling, RevenueFlow books qualified meetings on a pay-per-meeting basis and publishes client results.
Pricing and features are taken from the vendors' own pages. Verify current terms with the vendor before relying on them.
Frequently asked questions.
Frequently asked questions- Which one suits a phone-led team?
- Close, without much hesitation. The power dialer arrives on Growth and the predictive dialer on Scale, alongside native SMS and call recording retention. Monday CRM is built around configurable boards rather than telephony, so a phone-first motion is not what it is designed to serve.
- Why does the Monday CRM price vary?
- Because the page localises currency by visitor region. The fetch behind this comparison was served pounds rather than dollars, at £13 per seat a month billed monthly or £10 billed annually on Basic. The unit is a seat per month in either currency, so confirm the figures on your own view.
- Which Close tier do I actually need?
- Growth or above for most sales teams, because automated workflows and the power dialer both live there. Solo is capped at one user and 10,000 leads and has no workflows, and Essentials lifts the contact caps while still excluding workflows, which surprises people who buy on price alone.
- Should I send cold email from either?
- No. A CRM is the system of record and belongs beside the outbound stack rather than inside it. Running cold volume through it attaches sending reputation to the domain the whole company relies on. Keep cold sending on separate domains and separate mailboxes.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
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