Adapt.io vs Close: Cross-Category Comparison

The tell that a stack is missing one of these is rarely a missing feature. It is a rep pasting a name off LinkedIn into a deal record by hand, or a spreadsheet of verified contacts nobody has written to because there is nowhere to log the reply. Adapt.io answers the first of those and Close answers the second, so comparing them as rivals goes nowhere. Adapt.io is a self-service contact database with a Chrome extension and list building, and Adapt.io pricing runs on credits rather than seats. Close is a CRM built around the phone, with calling, SMS and a power dialler native rather than bolted on. The useful question is which gap is costing more right now.

The Short Answer

Buy the CRM first if nothing reliably records what has already been said to an account, because every other improvement gets lost without one. Buy the enrichment tool first if the CRM is already in daily use and the bottleneck is finding enough of the right people to put into it. Teams doing outbound at volume end up with both. Run together at the illustrative team size below, the pair works out around $2,590 a year on published list prices billed annually.

Adapt.io pricing: what it costs

Adapt.io's pricing page lists four plans: Free at $0 with 25 email and 25 enrichment credits, Starter at $49 a month with 500 of each, Basic at $99 a month adding 100 phone credits to 1,000 email and 1,000 enrichment credits, and a Custom plan through sales. Billed yearly, Starter is $490 and Basic $990.

Four details change what that ladder costs in practice. Phone numbers start at Basic, since the Free and Starter plans carry no phone credits. Billing is by credits rather than users, which the pricing FAQ states as "Pricing based on number of contact credits and not number of user licenses". Each plan caps contacts per day, at 25, 50 and 100, and Custom has no limit. And the yearly toggle is labelled "Save 20%", while Starter's $490 a year against 12 x $49 = $588 is a 16.7% saving, closer to two months free than a fifth off. There is also a 7-day free trial.

What Each Side Does in a Cold Outbound Run

A cold outbound run happens in a fixed order and these two sit at opposite ends of it. Adapt.io works before anything is sent: finding the people, checking the addresses, filling in the firmographic data that decides who is worth writing to. Close works after somebody answers, holding the account, the thread and whatever the deal turns into.

That order carries more weight here than on most stacks, because RevenueFlow runs one message per campaign, a single send per prospect. There are no bump sequences and no thread replies, on the view that a second message landing under the one somebody ignored reads as a bump whatever the campaign structure calls it. Re-contacting a non-replier happens later as a fresh single-message campaign. A team working that way gets one attempt per contact, so a stale job title is the whole contact rather than a wasted step in a cadence. Bad records also cost more than the send: a dead address produces a hard bounce, bounces damage sender reputation, and sending domains are shared across campaigns, so one careless list degrades placement for unrelated work. That is the real argument for the enrichment side, and it is about list hygiene rather than database size.

The CRM earns its place after the reply, where meetings are qualified against criteria agreed in writing before launch and that agreement becomes a record anybody can check. Neither tool is a cold-sending platform, though: Close sends email and calls from the CRM, Adapt.io finds and exports contacts, and neither runs a warmed rotation of sending mailboxes, so a sending platform sits between them on any real programme.

Pricing Comparison

Close Pricing

Billed annually the same four tiers run $9, $35, $99 and $139 per user per month. Solo is limited to 1 user and 10k leads, the power dialer starts at Growth, and the predictive dialer at Scale.

Source: Close Pricing

Pricing Context

Putting the two starting prices side by side is the least useful thing these tables can be used for, because the meters underneath them count different things. Adapt.io meters email credits, phone credits and enrichment credits separately, so a plan can be generous on the axis you do not use. Its pricing page lists the $99 Basic tier as "1,000 Email Credits 100 Phone Credits 1,000 Enrichment Credits", so phone credits start there and not below it.

Close charges per seat per month, so its bill tracks headcount and keeps tracking it after the outbound programme stops growing. The Close figures were re-read from that page for this update. The comparison that matters is the annual total at the shape of team you have.

What the Pair Costs at a Realistic Team Size

List prices decide very little on their own. What a stack costs is the list price multiplied by the people who need a login, multiplied by twelve, and the ranking between two tools moves at that step more often than a comparison page admits. Take a five-person sales team, two of whom do the prospecting. That team is invented for the arithmetic and is not a measurement of anybody.

Close is billed per seat, so all five need one: Essentials at $35 per seat per month billed annually is $2,100 a year. The cheaper Solo tier is left out because Close describes Solo on its own pricing page as "Core CRM for solo operators". Paying Close monthly instead of annually takes the same five seats to $2,940, so the billing cycle moves this total by $840 a year on its own. Only the two prospectors touch Adapt.io, and since it bills by credits rather than users one account serves both: Starter is $490 billed yearly, or $49 a month and $588 a year month to month, carrying 500 email credits, 500 enrichment credits and 50 contacts a day.

Every number in that table is arithmetic on published list prices for an invented team, not a quote. Two things move it in practice: Adapt.io credits run out mid-month when campaigns outgrow the tier, and CRM seats get added for people who only read reports.

Feature Highlights

Both pricing pages list features tier by tier, and the useful reading is which tier a capability first appears on. Adapt.io lists its Chrome extension, advanced filters and list building on Free, CSV export, saved search and ABM list building from Starter, phone numbers and CRM export from Basic, and job change alerts, a suppression list and API access on Custom. Close lists built-in forms, email, calling and SMS from Essentials, automated workflows, a power dialer and bulk email from Growth, and a predictive dialer and live call coaching on Scale.

Adapt.io lists

• Chrome extension, advanced filters and list building on Free
• CSV export, saved search and ABM list building from Starter
• Phone numbers and CRM export from Basic
• Job change alerts, a suppression list and API access on Custom

Close lists

• Built-in forms, email, calling and SMS from Essentials
• Automated workflows, a power dialer and bulk email from Growth
• A predictive dialer and live call coaching on Scale
• Enrichment of contact and company records among its AI features

Feature Overlap

The overlap is small, and the exception is worth stating precisely. Close's pricing page lists Enrichment among its Chloe and AI features, described as automatically enriching contact and company records with external intelligence. That fills in records already in the CRM; finding new people to put there is still the enrichment tool's job. The two lists above are what each vendor publishes about itself, in its own wording, so a capability both offer can appear on one list and not the other purely because they name it differently. A list difference supports the claim that one vendor lists something and the other does not. It never supports a claim that only one of them can do it.

Everywhere else the two lists describe different work, which is why record matching between them matters more than any feature either one adds.

Integration Ecosystem

Adapt.io's pricing page lists CRM export to Salesforce, HubSpot, Pipedrive, Zoho, Outreach and Salesgear, from the Basic plan. Close's integrations page lists Zapier, Gmail, Zoom, HubSpot and Calendly among others. HubSpot is the one connection both pages name; Close is not among the CRM exports Adapt.io's pricing page lists, so records move between the two by CSV export or through an integration built for the purpose.

When to Choose Adapt.io

Adapt.io is the right first purchase when the pipeline is thin at the top rather than leaky at the bottom.

When to Choose Close

Close is the right first purchase when the opposite holds and the deals that already exist are the ones going missing. The decision below puts the two cases, and the third outcome, side by side.

Do You Need Both, and in Which Order?

A team running outbound at volume usually ends up with both, and the order is not a coin toss.

The CRM comes first when there is no system of record, because everything else becomes unmeasurable without one. Enriched contacts with nowhere to land turn into a spreadsheet that goes stale, replies get handled in personal inboxes, and nobody can say which accounts were already approached. Note also that on the illustrative arithmetic above the CRM is the larger and more permanent line, at $2,100 against $490 a year billed annually.

The enrichment tool comes first when the CRM is already busy and the list is the constraint. The signal is specific: hours a week of manual research, campaigns pausing for want of anyone to write to, or bounce rates climbing because addresses are being guessed. No CRM tier fixes those.

Neither is the right first purchase for some teams. A company with a few hundred target accounts, all known by name, is buying tooling for a research problem it does not have. The work there is the offer.

Using Both Together

Many sales teams use both a data enrichment tool and a CRM platform as part of their complete workflow. Adapt.io handles lead sourcing and data while Close covers pipeline and deal tracking.

HubSpot is the one connection both vendors' pages name, so a team already on HubSpot has the shortest path between them; otherwise records move by CSV export.

Rolling the Second Tool In Without Breaking the First

The join between an enrichment tool and a CRM is where these projects go wrong, and it goes wrong quietly. The failure is a field that used to be right and is now something else, rather than an error message.

Decide field ownership before the first sync. For every field both tools can write, one is authoritative. Job title and company name are the usual casualties: Adapt.io refreshes them from its own data, a rep corrects one by hand after a call, and the next sync puts the old value back.

Set the dedupe rule first as well. CRM enrichment against a database already holding the same person twice produces three records rather than one, and cleaning that up costs more than the run did.

Enrich one segment before the whole database, and test coverage on your own accounts rather than the vendor's numbers. Take fifty accounts you already know, pull them through the trial or free tier, and score them on the fields the campaigns actually use. Coverage varies far more by geography, company size and job function than any headline total suggests.

The Decision Shortcut

If replies are already arriving and the problem is that nobody can say what was promised on the last call, the gap is Close and the enrichment tool can wait a quarter.

If the CRM is open all day and campaigns keep stalling for want of people to contact, the gap is Adapt.io and a bigger CRM tier will not touch it.

If both are true at once, buy the CRM first anyway, because the enrichment tool's output has to land somewhere that survives the person who ran it. For budgeting, the pair runs about $2,590 a year at five seats and two prospectors on published list prices billed annually, or $3,528 month to month.

How These Figures Were Checked

Every price, plan name and tier detail here comes from the vendor's own pricing page rather than a review site, matched against a dated copy of that page's rendered text. Where a page splits a price across elements or serves a different currency by region, that is handled rather than guessed at. The Close figures were re-read from that page for this update and matched as whole tokens against the stored bytes.

Nothing here is a test result. Neither tool was run against a campaign for this comparison, so neither is ranked by measured reply rate or qualified appointment volume. Those outcomes belong to the list, the offer and the sending infrastructure far more than to either product.

Related Reading

• Best Adapt.io Alternatives in 2026
• Best Close Alternatives in 2026
• Adapt.io vs Apollo.io: Data Enrichment Tool Comparison
• Adapt.io vs ZoomInfo: Data Enrichment Tool Comparison
• Close vs Salesforce: CRM Platform Comparison

If you would rather have this run for you, RevenueFlow books qualified meetings on a pay-per-meeting basis and publishes client results.

Pricing and features are taken from the vendors' own pages. Verify current terms with the vendor before relying on them.