Freshsales vs Monday CRM: CRM Platform Comparison
Compare Freshsales and Monday CRM side by side. See pricing, features, and integrations to choose the right crm platform for your needs.
Freshsales offers a more accessible entry point with a free tier and lower pricing ($0-$59/mo), while Monday CRM starts at $12/mo with customizable pipeline boards. Freshsales excels with built-in communication tools, Freddy AI lead scoring, and territory management. Monday CRM differentiates through visual customization and integrated project management capabilities. Both platforms support core contact management, deal tracking, and integrate with Gmail, Outlook, Slack, Zoom, and Zapier.
Key takeaways
- Freshsales pricing ranges from free to $59/mo, while Monday CRM starts at $12/mo with Enterprise pricing available through sales contact.
- Freshsales includes built-in phone and email with call recording, plus Freddy AI for lead scoring and deal insights.
- Monday CRM offers customizable deal pipeline boards and integrated project management capabilities built on the monday.com Work OS platform.
- Both platforms integrate with Gmail, Microsoft Outlook, Slack, Zoom, and Zapier, with each offering exclusive connections like Freshsales' Shopify and Monday CRM's DocuSign.
- Freshsales provides territory management and auto-assignment features not available in Monday CRM's standard feature set.
Reviewed and updated February 6, 2026
Freshsales vs Monday CRM: CRM Platform Comparison
If you are comparing customer relationship management and sales pipeline tracking tools, Freshsales and Monday CRM will likely both appear on your radar. They share some surface-level similarities, but the details reveal important differences in pricing, capability, and target audience.
The Quick Answer
Freshsales stands out with contact, account, and deal management and built-in email and phone with call recording. Monday CRM differentiates itself through customizable deal pipeline boards and lead and contact management.
Freshsales offers a lower entry point at $0/mo compared to Monday CRM at $12/mo.
If your priority is organizing contacts, tracking deals, and forecasting revenue, both tools can deliver. The right choice depends on your budget, team size, and the specific capabilities you need most.
Understanding the Core Difference
Freshsales is An AI-powered CRM by Freshworks that combines contact management, deal tracking, and communication tools in one platform. Features Freddy AI for lead scoring, deal insights, and next-best-action recommendations, with built-in phone and email capabilities.
Monday CRM is A flexible CRM built on the monday.com Work OS platform, offering highly customizable pipelines, automations, and dashboards. Ideal for teams that want a CRM tightly integrated with project management and collaboration workflows, with a visual and intuitive interface.
The two platforms take different approaches to solving the same core challenge.
Pricing Comparison
Freshsales Pricing (as of February 2026)
| Plan | Price |
|---|---|
| Free | Free |
| Growth | $9/mo |
| Pro | $39/mo |
| Enterprise | $59/mo |
Source: Freshsales Pricing
Monday CRM Pricing (as of February 2026)
| Plan | Price |
|---|---|
| Basic | $12/mo |
| Standard | $17/mo |
| Pro | $28/mo |
| Enterprise | Contact Sales |
Source: Monday CRM Pricing
Pricing Analysis
Freshsales is more affordable at the entry level ($0/mo vs $12/mo). For teams with tight budgets or those just getting started with customer relationship management and sales pipeline tracking, this price difference matters.
Freshsales includes a free tier, letting you test the platform before committing financially.
Features Breakdown
Freshsales Key Features
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Monday CRM Key Features
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- Document management
- Integrated project management capabilities
Unique to Freshsales
- Contact, account, and deal management
- Built-in email and phone with call recording
- Freddy AI lead scoring and deal insights
- Visual sales pipeline management
- Workflow automation and sequences
- Multiple pipeline support
- Advanced reporting and forecasting
- Territory management and auto-assignment
Unique to Monday CRM
- Customizable deal pipeline boards
- Lead and contact management
- Sales automations and workflows
- Email tracking and templates
- Activity management and logging
- Customizable dashboards and reporting
- Document management
- Integrated project management capabilities
Integration Ecosystem
Freshsales Integrations
Freshsales connects with: Freshworks Suite, Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Segment, Shopify.
Monday CRM Integrations
Monday CRM connects with: Gmail, Microsoft Outlook, Slack, Zoom, Zapier, Google Workspace, Microsoft Teams, DocuSign.
Shared Integrations
Both tools integrate with: Gmail, Microsoft Outlook, Slack, Zoom, Zapier.
Freshsales exclusively offers: Freshworks Suite, Segment, Shopify.
Monday CRM exclusively offers: Google Workspace, Microsoft Teams, DocuSign.
Use Case Recommendations
Best Fit for Freshsales
- Budget-conscious teams looking for an affordable crm platform
- Teams that want to start free and scale up as needs grow
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Best Fit for Monday CRM
- Budget-conscious teams looking for an affordable crm platform
- Enterprise buyers who prefer custom pricing and dedicated support
- Sales teams tracking deals from first touch to close
- Managers who need pipeline visibility and forecasting
Feature Comparison Summary
| Feature | Freshsales | Monday CRM |
|---|---|---|
| Starting Price | Free | $12/mo |
| Top Tier Price | $59/mo | Contact Sales |
| Total Features Listed | 8 | 8 |
| Integrations | 8 | 8 |
| Founded | 2010 | 2012 |
Getting Started Checklist
- Define your customer relationship management and sales pipeline tracking requirements and monthly budget
- Estimate your expected contacts and deals to find the right tier
- List the integrations your team currently relies on
- Sign up for free trials or demos of both platforms
- Run a small test with each tool before making a commitment
- Evaluate the onboarding experience and support quality
Final Thoughts
Freshsales and Monday CRM both serve the customer relationship management and sales pipeline tracking market well. Freshsales offers a more accessible entry point, while Monday CRM starts at $12/mo. Your decision should weigh pricing against the specific features that matter most for your workflow.
Start with a trial of each to see which platform fits your team's daily process. The best tool is the one your team actually uses consistently.
Related Reading
- Best Freshsales Alternatives in 2026
- Best Monday CRM Alternatives in 2026
- Freshsales vs Salesforce: CRM Platform Comparison
- Freshsales vs HubSpot CRM: CRM Platform Comparison
- Monday CRM vs Salesforce: CRM Platform Comparison
Pricing and features verified as of February 2026. Visit Freshsales and Monday CRM for current information.
Frequently asked questions.
Frequently asked questions- Which CRM is more affordable for small teams, Freshsales or Monday CRM?
- Freshsales is more affordable with a free tier and paid plans starting at $9/mo, while Monday CRM begins at $12/mo. Freshsales allows teams to test the platform at no cost before committing financially, making it particularly budget-friendly for startups and small sales teams. The pricing gap continues through mid-tier plans, with Freshsales Pro at $39/mo compared to Monday CRM Pro at $28/mo.
- Does Freshsales or Monday CRM have better built-in communication features?
- Freshsales has superior built-in communication features with integrated email and phone capabilities including call recording. Monday CRM offers email tracking and templates but lacks native phone functionality. For teams that want all communication tools within their CRM without connecting external services, Freshsales provides a more complete solution out of the box.
- What integrations do Freshsales and Monday CRM share?
- Both Freshsales and Monday CRM integrate with Gmail, Microsoft Outlook, Slack, Zoom, and Zapier. These shared integrations cover essential email, communication, and automation needs. Freshsales exclusively connects with the Freshworks Suite, Segment, and Shopify, while Monday CRM exclusively offers Google Workspace, Microsoft Teams, and DocuSign integrations.
- Which CRM is better for teams that need project management alongside sales tracking?
- Monday CRM is better suited for teams needing integrated project management because it's built on the monday.com Work OS platform with native project management capabilities. Freshsales focuses primarily on sales pipeline and contact management without the same depth of project collaboration features. Teams working on deals that require cross-functional project coordination will benefit from Monday CRM's visual boards and workflow customization.
- Does either Freshsales or Monday CRM offer AI-powered features?
- Freshsales offers AI-powered features through Freddy AI, which provides lead scoring, deal insights, and next-best-action recommendations. The article does not mention comparable AI capabilities in Monday CRM. For teams wanting AI assistance with prioritizing leads and identifying which deals deserve attention, Freshsales delivers this functionality as part of its platform.
About the author.
Tim Carden is CMO / CTO at RevenueFlow, which builds and operates outbound revenue engines for B2B companies. Studied at McGill University.
Tim Carden · CMO / CTO
Connect on LinkedIn →Explore more.
Ready to scale your outreach?
We build GTM engines that book real meetings. See the receipts.
Related articles.
AI Appointment Setters vs Human Setters vs Agencies: Cost per Meeting Compared
2026 pricing for voice AI setters, AI SDR platforms, human setters and agencies, with a cost-per-meeting table that adds back oversight and no-shows.
Email Blacklist Check and Recovery: How to Delist and Stay Off
How to check Spamhaus, Barracuda, and Microsoft for a listing, the exact delisting path for each, and the sending habits that prevent a second listing.